Refund Policy

This policy explains how AM SAFARI reviews refund requests for safari assistance, government-issued permits, stays and other travel arrangements.

1. No Payment for a Website Enquiry

Submitting an enquiry through this website or opening WhatsApp does not itself complete a booking or collect payment. As no payment is taken at the enquiry stage, there is no enquiry-stage amount to refund.

2. Refunds for Confirmed Government Safari Permits

Under the current Corbett Tiger Reserve (CTR) Terms of Use, confirmed day-visit permits are ordinarily non-refundable and non-transferable. CTR also states that rain, monsoon disruption, natural causes, missed visits and certain other situations may not qualify for refunds.

CTR's terms allow the competent authority to consider partial or full refunds in certain exceptional circumstances, subject to official rules and decision. Such a refund is not guaranteed. Only the relevant authority can determine refund treatment for government permit fees; AM SAFARI cannot promise to reverse a permit cancellation restriction.

3. Failed or Unconfirmed Permit Transactions

If a payment is made but an official booking is not confirmed, the treatment of the government-side payment is governed by the official booking and payment process. CTR's published terms state that in certain unsuccessful official transactions a refund may be issued with applicable payment-processing/MDR charges excluded. Any timeframe stated by CTR relates to its own process and should not be assumed to be a guaranteed AM SAFARI refund deadline.

If you paid AM SAFARI rather than paying directly through the official portal, contact us with your payment reference so we can check the booking status, who received the money, which services have already been provided, and any amounts recoverable from third parties. We will explain any lawful and previously disclosed deductions before processing an eligible refund.

4. AM SAFARI's 15% Service Charge

Our private booking-assistance charge is 15% of the calculation base stated in your written quotation. The quote should specify the base amount, rupee amount, whether this charge is already included in the presented price, and its refund or cancellation treatment before payment.

The charge is separate from official permit fees. It is not automatically treated as fully refundable or fully non-refundable by this policy. Any fee retained must be consistent with the services performed, the terms communicated before payment, and applicable law. A fee deduction must not be added unexpectedly after the customer has paid.

5. Refunds for Resort, Vehicle, Guide and Packages

Hotels, resorts, transport operators and other suppliers may apply different cancellation and refund rules. Where a booking combines multiple services, the refundable amount may differ by component. Your quotation or confirmation should explain the relevant supplier terms and any applicable penalties or non-refundable amounts before payment.

6. Refund Amount and Deductions

If you are eligible for a refund, we will provide an itemised explanation of the amount paid, any relevant supplier or authority refunds, any previously disclosed permitted cancellation charges, the treatment of the 15% private service fee, any applicable payment-processing deductions, and the net refund due. No charges will be described as mandatory government charges unless they genuinely are.

Where a duplicate payment, incorrect collection or service failure is reported, we will review it against payment records, the agreed service and applicable consumer law. This policy does not exclude any mandatory statutory rights or remedies.

7. Requesting a Refund

1. Email info@amsafari.online with the subject Refund Request – AM SAFARI, or call +91 90581 81355.
2. Include your name, booking reference (if issued), safari or stay date, payment date, transaction reference and the reason for your request. Do not email full card numbers, OTPs, or unnecessary identity documents.
3. We will review the booking and payment status against the applicable terms and communicate the outcome, refund calculation (if applicable), and expected processing timeframe.

8. Refund Method and Processing Time

Where possible, eligible refunds will be returned through the original payment channel or another verified method agreed with the payer. Timing varies depending on the payment provider, supplier or authority and the nature of the request. We will communicate an estimated timeframe when your refund is approved; we do not promise a universal fixed turnaround for all booking types.

9. Related Policies and Official Rules

Read our Cancellation Policy and Terms & Conditions along with the accepted quotation for your particular booking. Government permit terms can change; always verify the applicable rules at Corbett Tiger Reserve's published Terms of Use. Nothing here limits rights available under applicable consumer protection law.